Last Updated: March 2026
At Eureva, we aim to ensure a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- Proof of purchase (order number) is required
To initiate a return, please contact us at:
Certain items may not be eligible for return, including:
- Used or damaged items not due to our error
- Items returned without prior approval
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
Email us at:
Please include:
- Your order number
- A clear photo of the issue
- A brief description
We will offer a free replacement or full refund, and in most cases, you will not be required to return the item.
Once your return is received and inspected:
- We will notify you of approval or rejection
- If approved, refunds will be processed to your original payment method within 5–10 business days
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping fees (if any) are non-refundable
Orders can be canceled within 12 hours of placing the order.
After this period, orders may already be processed and cannot be canceled.
If you haven’t received a refund yet:
- Check your bank account again
- Contact your payment provider
If still unresolved, contact us at:
For any questions regarding returns or refunds, please contact:
Have questions? We're here to help.
Mon – Fri: 09:00 – 18:00 (EST)
Sat – Sun: 09:00 – 13:00 (EST)
Eureva
25 Darling Street
Southington, Connecticut 06489
United States
