Refund policy
Refund Policy
RETURN & REFUND POLICY
Last Updated: March 2026
OVERVIEW
At Eureva, we aim to ensure a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
RETURNS
We accept returns within 30 days of delivery.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be in its original packaging
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Proof of purchase (order number) is required
To initiate a return, please contact us at:
NON-RETURNABLE ITEMS
Certain items may not be eligible for return, including:
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Used or damaged items not due to our error
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Items returned without prior approval
DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
Email us at:
Please include:
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Your order number
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A clear photo of the issue
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A brief description
We will offer a free replacement or full refund, and in most cases, you will not be required to return the item.
REFUNDS
Once your return is received and inspected:
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We will notify you of approval or rejection
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If approved, refunds will be processed to your original payment method within 5–10 business days
RETURN SHIPPING
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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Original shipping fees (if any) are non-refundable
CANCELLATIONS
Orders can be canceled within 12 hours of placing the order.
After this period, orders may already be processed and cannot be canceled.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet:
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Check your bank account again
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Contact your payment provider
If still unresolved, contact us at:
CONTACT US
For any questions regarding returns or refunds, please contact:
Customer Support
Have questions? We're here to help.
Support Hours:
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Mon – Fri: 09:00 – 18:00 (EST)
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Sat – Sun: 09:00 – 13:00 (EST)
Business Address
Eureva
25 Darling Street
Southington, Connecticut 06489
United States